Support FAQs

The simplified invoice will be sent automatically to the email address you registered with, using your registration details.
Before registering, make sure your registration details are the ones you need on the invoice, as it cannot be modified once issued.
If you don’t receive your invoice, you can email contabilidad@42krunning.com, but please check your junk/spam folder first.

During checkout you will fill in a short form and you will already be registered to shop whenever you like. With your email address and your password you can log in from any device to make purchases. If at any point you want to update your details, go to MY ACCOUNT and under Account details you can change your personal information, your email address and your password.

If you have forgotten your password, don’t worry: click on “My account” (the button in the header) and, on the login screen, click on “Lost your password?” and you will receive an email to log in with a new password (if you have not received it after a few minutes, check your spam/junk folder).

We offer you four payment methods for your purchases:
– Credit or debit card
– PayPal
– Bank transfer (the order will go into preparation once the money has reached the account).
– Bizum

You will receive an email confirming your order at the email address you gave in your customer details. If you do not receive your order confirmation, check your spam folder. If you cannot find it there either, send us an email at shop@42krunning.com. We will be glad to help!
In any case, in your user panel (the button in the header) you can see the full history of the orders you have placed, with their statuses.

Once your parcel has left our premises in Paterna (Valencia, Spain), and depending on the shipping method chosen, you will receive an email with a tracking link so you can follow your delivery.
If you do not receive the order confirmation and the tracking link, remember to check your spam folder (emails sometimes end up there). If after 2 or 3 days you still have not received the tracking information, do not hesitate to contact us at shop@42krunning.com and we will be glad to help you locate your order.

You have 14 days from delivery of the order. Items must not have been used or tampered with and must be in perfect condition for sale, with their original packaging and labels.
For the Christmas season (purchases made between 2 December and 3 January) the return period is extended until 20 January. Check the special conditions in Terms and conditions of purchase.

To make a return, check the information in Terms and conditions of purchase

You have 14 calendar days to make returns (except for the Christmas campaign, purchases made between 2 December and 3 January can be returned until 20 January).

The cost of the return is borne by the customer and the products must not have been used and must be in perfect condition.

Once your return has been received and checked, 42K will refund the corresponding amount using the same payment method used for the purchase.

Returns and exchanges are not accepted for the following products:

• Hygienic face masks of any kind (as they are a personal hygiene product).
• Underwear (for hygiene reasons).
• Electronic products that have been switched on and/or activated.
• Any product whose page expressly states that it cannot be returned or exchanged.

If you receive a faulty or incorrect item you must let us know within a maximum of 48h after receiving it. Send an email to shop@42krunning.com describing the problem and attaching photographs showing it. Give us the order reference; we will look into the problem straight away and do everything we can to give you a satisfactory solution as quickly as possible.

Shipping is free on purchases from €40 for the whole of mainland Spain and on purchases from €60 for France, Italy and mainland Portugal; shipments to the Canary Islands, the Balearic Islands, Ceuta, Melilla and the rest of the countries will always have shipping costs.

Shipments to the Canary Islands, Ceuta, and Melilla are exempt from VAT, but the customer/recipient must cover customs clearance, duties, and taxes. These taxes, IGIC/IPSI, or any other customs and/or tariff charges, are not included in the item price or on the invoice. The amount they will have to pay is separate from the carrier’s shipping costs.
Customers will be responsible for paying the corresponding IGIC/IPSI to the shipping company.
For any questions or clarifications, you can contact us via shop@42krunning.com.

In every product page in the shop, you’ll find a quick size guide with flat garment measurements. We are developing a new size guide based on anthropometric measurements (height, weight, and body circumferences) to help you choose your correct size.

No. 42K products are sold exclusively in our online shop and on selected marketplaces chosen by the brand so you can shop any time, 365 days a year.

Orders for sports events and/or races with delivery to mainland Spain have shipping costs included when the taxable base exceeds €300 excluding VAT (race bib orders are not included). Orders under €300 and all orders delivered to the Balearic Islands, Canary Islands, Ceuta, Melilla, and abroad will have separate shipping costs.

For shipments to countries and/or territories that are not part of the European Union, the customer/recipient will have to pay for shipping and any taxes, duties, customs fees, and/or charges required by the laws of the destination country.

The 42K sales team is at your disposal to inform, advise, and support you during the selection and customization process of the technical garments and accessories you need for your event. We are specialists in creating your “runner’s bag”.

The first step is very simple: you can fill out the form in the sports events section and, as quickly as possible (sometimes it can’t be the same day, so we ask for a little patience), they will contact you via email to assign you the right sales representative based on the type of inquiry and your geographic location.

We like to use email as a communication channel because experience has shown us that it is the most effective way to avoid confusion or misinterpretations that can occur in phone conversations. What isn’t written down is forgotten.

What if I need to resolve a question that I can’t clear up via email? In the same form or email you send us, you can tell us what your question is and ask us to give you a call.

We have two options, depending on the production line: Collection and Custom. You’ll find all the information in the Sportswear customisation.

We offer all commonly used printing techniques: SCREEN PRINTING, DTF, POSITIONAL SUBLIMATION, FULL PRINT, PAD PRINTING, and UV DIGITAL. Learn more about our sportswear customization system.

SCREEN PRINTING: This is the most widely used technique for customizing textile items. Almost any logo can be produced as long as it doesn’t have gradients, fades, or halftones. It supports a maximum of 6 colors. In terms of cost, it’s the best option for large quantity orders. View examples.

DTF: This innovative digital printing technique offers excellent full-color definition and a very pleasant print feel. It’s perfect for full-color print jobs where gradients, fades, and the garment’s background color pose no limitation. It offers excellent value for money. View examples.

POSITIONAL SUBLIMATION: With this technique, the design is printed on special paper that is heat-transferred directly to a specific area of the garment and becomes part of the fabric, so the print/design never fades or loses intensity. With this type of printing, the fabric maintains its breathability and doesn’t increase in weight. With this high-resolution digital printing, we can print multicolor designs with halftones, gradients, or fades. Keep in mind that since this is a technique that fuses the design colors with those of the garment itself, it should only be used on white or very light-colored garments. The technique is only applicable to items where polyester predominates (not suitable for cotton items, for example). View examples.

FULL PRINT: The printing technique is the same as positional sublimation, but without size or garment color limitations. With this technique, we reverse the usual process—we start with white fabrics that are customized to the customer’s preference before being manufactured. With this system, there are no limits on color or print area, reaching all the way to the seams to design and produce fully customized garments. As with positional sublimation, the print becomes part of the fabric and never fades or deteriorates. View examples.

PAD PRINTING: This technique, which uses silicone pads to mark the logo on the item, allows us to print on almost any small item, regardless of its composition, although it’s especially suitable for plastics and metals. The maximum print size is 5.5cm x 5.5cm and the maximum number of colors is 4. View examples.

UV DIGITAL: Digital printing is done directly on the item. This technique, which allows full-color printing, creates the image by firing many dots onto the printable surface, which combine to create a color or image. Digital printing is mainly used for printing on flat, uniform surfaces, as the distance between the print head and the item is fixed. View examples.

Preferably in vector format, created in any of these programs: Adobe Illustrator / Corel Draw / vector PDF / InDesign, or as high-quality images (minimum resolution 300 dpi) in one of the following formats: jpeg, tiff, png, bmp, or psd. It’s advisable to embed any images and convert fonts to outlines.

If the files do not meet these requirements, our design department offers a vectorization service at a cost of €20 per logo. For jobs without corporate branding, the creative service will cost €20/hour. In any case, before starting the job, 42K will send a mock-up that the customer must return signed to the sales rep or the design manager. Mock-ups include up to 2 changes; from the third onwards, the cost will be €20 per change. Once an order is approved, no changes will be accepted to either the design or the quantities.

We have four start/finish line arch models for your event: polygonal, curved, semi-curved, and circular. You can find all their features and equipment at Finish line arches.

The lead time from purchase confirmation is 20-25 days.

The sales representative handling your inquiry will provide you with a link for your sponsor to send us with all their details and authorizing us to invoice them for the amount they’re sponsoring. One of the fields to fill in on that form will be the amount they’re covering and the event that funding is for. If you have multiple sponsors, each one will need to send us their completed form so we can invoice each one for their share.

For orders delivered in peninsular Spain, all orders over €300 include shipping costs (except for race bib orders). Orders under €300 and all those delivered to the Balearic Islands, Canary Islands, Ceuta, Melilla, and abroad will incur separate shipping costs.

Yes. Check with the sales team for special rates on samples of our products.

Yes. Check price conditions and deadlines with the 42K sales team.

No. At 42K, we’ll handle everything related to the runner’s bag and the race bibs/safety pins for your race. As for structures, we can help you with the basic elements that dress up the start-finish area, namely, inflatable arches and fence covers.

Orders delivered to mainland Spain with a taxable amount exceeding €300 include shipping costs. Orders under €300, and all orders delivered to Ceuta, Melilla, the Balearic Islands, the Canary Islands, and international destinations will have additional shipping costs.

For shipments to countries and/or territories outside the European Union, the recipient will be responsible for paying, in addition to shipping costs, any taxes, tariffs, customs fees, and/or duties required by the laws of the destination country.

The minimum order for collection apparel with customization is 10 units of the same model (by same model we mean short sleeve, tank top, or long sleeve, etc.), allowing you to combine men’s, women’s, and children’s sizes if available for that model. Submit your information request using this form and a sales representative will assist you personally.

You can also purchase our apparel and accessories without customization and without a minimum quantity directly through our online shop.

If you prefer technical apparel from the Custom line (100% customizable garments), the minimum order is 10 units of the same model. If you want to know prices and delivery times, request information using this form.

Yes, get in touch with your sales rep or, if it’s your first time with us, fill out this form.

If you know you want 100% personalized gear from our Custom line and need help with the design, send an email to customventas@42krunning.com

Delivery time can vary depending on the number of items and the chosen customization technique.

Yes. Check price conditions and lead times with the 42K sales team.

It is NOT possible to make returns and/or size exchanges for personalized or custom garments.

Yes, you can make returns for garments or accessories purchased through the online shop. You have 14 days from delivery of the order. Items must not have been used or tampered with and must be in perfect resalable condition, with their original packaging and tags.

For certain sales campaigns (Black Friday, Christmas…), the return period is extended. Check the special conditions in Terms and Conditions of Purchase

No. 42K products are sold exclusively in our online shop and on a few brand-selected marketplaces, so you can shop 24/7, 365 days a year.